Privacy Policy

Last Updated: 08/30/24

This Privacy Policy outlines how Harper New-York ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from https://harper-newyork.com/ (the "Site"), or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Company Information:

Email Address: help@harper-newyork.com

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site with the updated "Last updated" date, and we will take any other steps required by applicable law.

How We Collect And Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you provide directly to us through our Services may include:

  • Basic contact details: Your name, address, phone number, and email.
  • Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Your username, password, and security questions.
  • Shopping information: Items you view, add to your cart, or place on your wishlist.
  • Customer support information: Details you include in communications with us, such as messages sent through the Services.

Certain features of the Services may require you to provide specific information. Choosing not to provide this information may prevent you from using or accessing these features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

  • How you access and use our Site and your account.
  • Device and browser information.
  • Information about your network connection and IP address.
  • Other details about your interactions with the Services.
  • Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.

Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments, fulfill orders, and provide requested products or services.

When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we and third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information obtained from third parties will be treated according to this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their policies and practices. For more details, see the section on Third-Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to deliver the Services, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, and other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with You: We use your personal information to provide customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies used in connection with our store powered by Shopify, please visit Shopify's cookie policy. We use cookies to operate and enhance our Site and Services, remember your actions and preferences, run analytics, and better understand user interactions with the Services. This is in our legitimate interest to manage, improve, and optimize the Services. We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertisements.

Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies can negatively impact your user experience and may cause some of the Services, including certain features and functionalities, to work incorrectly or become unavailable. Additionally, blocking cookies may not completely prevent information sharing with third parties such as our advertising partners.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, as outlined in this Privacy Policy. Such circumstances may include:

With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

With business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information according to their own privacy policies.

When you direct, request, or consent to our disclosure of specific information to third parties, such as for shipping products or through social media widgets or login integrations.

With our affiliates or within our corporate group, in our legitimate interest to operate a successful business.

In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes described in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Categories Disclosed

  • Identifiers
  • Basic contact details and certain order and account information.
  • Commercial Information
  • Order information, shopping information, and customer support information.
  • Internet or Other Similar Network Activity
  • Usage Data.

Categories of Recipients

  • Vendors and third parties who perform services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers).
  • Business and marketing partners.
  • Affiliates.

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. Any content you choose to submit to a public area of the Services will be public and accessible by anyone.

We do not control who will access the information you choose to make public and cannot ensure that parties with access will respect your privacy or keep the information secure. We are not responsible for the privacy or security of any information you make publicly available or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may include links to websites or other online platforms operated by third parties. If you follow these links to sites not affiliated with or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi-public venues, including third-party social networking platforms, may also be viewable by other users of the Services and/or users of those platforms, without limitation as to its use by us or by a third party. The inclusion of such links does not imply any endorsement of the content on these platforms or their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The duration for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below concerning your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by law.

  • Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
  • Right to Delete: You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have the right to appeal our decision if we decline to process your request. You can do this by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights as indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding substantively to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your location, you may have the right to appeal our decision by contacting us using the details below or by lodging your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside your home country, including in the United States. Your personal information is also processed by our staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority in the UK, unless the data transfer is to a country determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your available rights, please email us at help@harper-newyork.com or contact us at:

Email Address: help@harper-newyork.com

We strive to respond to all inquiries within 24 hours.