Shipping Policy
Trust and Satisfaction
The trust and satisfaction of our customers are very important to us. Your order means a lot to us. That’s why we offer secure and reliable delivery options for every item. Harper New York orders are insured and shipped via UPS & DPD. You will receive a track & trace number via email as soon as your order is shipped.
Processing Times
Packed and shipped: Within 1-2 business day.
Delivery time: 7-14 business days.
Track Your Order
Easily track your order using our advanced live tracking software with an estimated delivery date based on your order number, email, or tracking number—you decide!
We strive to make the ordering and delivery process as simple as possible for our customers.
If you have any questions or concerns, please do not hesitate to contact our customer service. Below, we explain how your order is processed and delivered.
Always Free Shipping
We cover the shipping costs. Every order is delivered 100% FREE to your home. No minimum order value is required.
Placing an Order
Ordering from Harper New York is as simple as possible. First, go to the product page and add the desired product to your cart by clicking the black "Add to Cart" button. Make sure you’ve selected the correct variants. If everything is correct, click the "Proceed to Checkout" button.
On the information page, you need to fill in the correct address details. Ensure that all information is accurate. Once completed, click the "Continue to Shipping" button. On the shipping page, you can review your entered address details. You’ll also be informed that every shipment is completely free. As a sign of our appreciation for our customers, we always cover the shipping and delivery costs.
You can then proceed by clicking the "Continue to Payment" button. On the payment options page, you can choose from various payment methods. At Lumande.ch, all payment options are SSL-encrypted, ensuring a secure payment environment:
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal
Once you’ve selected your preferred payment method, click "Complete Order," and you’ll be redirected to the chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you encounter any issues with your order, you can always contact us.
Shipping Your Order
Found the perfect look or accessory on our website? Then you’ll want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible. To keep our product prices fair, we’ve decided to consolidate packages and ship them in bulk once a certain minimum quantity is reached. We hope for your understanding and willingness to help us create a better and healthier world.
Still Have Questions?
To ensure your order is shipped today, please contact us via email. Our service team will be happy to assist you with the right solution. Fast and available 7 days a week: help@harper-newyork.com